Notification & Email Preferences

Crafted Call tells you when something happens: a submission arrives, a jury decision is recorded, a piece sells, a payout goes out. Notification preferences is where you decide which of those reach you by email and which stay in the app. One page serves everybody, artists and gallery staff alike.

Find your preferences

Open your profile menu and choose Settings, then the Notification preferences tab. The page opens on My account and has three tabs:

• My account covers everything about you: your submissions, your sales, your jury invitations.
• Organizations covers the notifications you receive as a member of a gallery's team, chosen per organization.
• News & marketing covers product news and other non-essential mail.

Your settings are yours. Nobody else on your team can see them.

Channels and what happens by default

Every notification has an In-app column and an Email column.

In-app is on for every notification. That is the baseline: the bell in Crafted Call always tells you what happened, and turning email off does not touch it. The two channels are decided independently, so an inbox you have quieted still has a complete record waiting in the app.

Email defaults vary by notification. The ones that need your attention away from the app arrive by email out of the box: a submission accepted, an artwork sold, a payout sent. The routine ones, such as new call announcements from organizations you follow, are off until you turn them on. Look down the Email column and switch on what you want rather than assuming a blanket default.

What you can turn off, and what you cannot

Notifications are grouped into categories: Submissions, Sales & payments, Drop-off & pickup, Calls, Events, Jury, Rentals, Messages and System. Each carries its own events with a short description of when it fires, and its own pair of switches.

Some rows show Always on instead of a switch. Confirmations, decisions and security notices always send. Showing a switch you could flip off while the message still arrived would be dishonest, so those rows say so plainly.

Preferences follow your role

You see the notifications that can actually reach you. Everyone sees artist notifications, because every account can submit work. Gallery owners and admins also see the staff notifications for their organizations. Jurors see jury invitations and review reminders.