Using Coupon Codes
Galleries sometimes offer codes that reduce an entry fee or the price of artwork. Every code is created and controlled by the gallery running the call, not by Crafted Call, so a code that works for one organization will not work for another. This guide covers where to enter one and what to do when it is refused.
Where the code goes
Entering a call. Fill in your submission, then continue to payment. Above the payment details you will see Have a discount code? with a box reading Enter coupon code. Type or paste the code and choose Apply. The total updates before you pay, so you can see the discount took effect.
Buying artwork. In your cart, the field is labelled Promo Code with a box reading Enter promo code. Choose Apply. Once applied, the code appears with a Remove control if you want to take it off.
Either way the discount is applied before you are charged. Check the new total before you confirm.
Paste rather than type. Most refused codes are refused because of a stray space or a wrong character.
Where codes come from
Galleries share codes in their call descriptions, their newsletters, their social posts, and sometimes directly by email. Some print a QR code on a postcard or a wall card that opens the call with the discount already applied, so if you were given one, scanning it saves you entering anything.
Crafted Call does not issue codes that work across the platform. If someone offers you one, it is not real.
What a code can do
- A percentage off, so 25 percent off a $40 entry fee leaves $30.
- A fixed amount off, so $10 off a $40 entry fee leaves $30.
- The whole fee, when a gallery comps entries for volunteers, jurors or an access program.
Tiered and early-bird pricing is not a coupon. Those prices are built into the call and apply automatically based on when you submit or how many pieces you enter. You do not need a code for them.
Why a code might not work
Galleries set limits when they create a code, and the checkout will refuse a code that falls outside them:
- Dates. Codes have a start date and an end date.
- A total cap. A limited promotion stops working once it has been redeemed as many times as the gallery allowed.
- A per-person cap. Many codes work once per person.
- Scope. A code can be tied to one specific call, event, exhibition or artwork. A code for one call will not work on another, even at the same gallery.
You cannot combine two codes on one payment.
If something goes wrong
The code is refused. Re-paste it, check the dates you were given, and confirm it was issued for the call you are entering. If it should work, ask the gallery, since they can see the code's settings and you cannot.
You paid full price and then found a code. Ask the gallery. They can refund the difference if they choose to, and some will. Send them your submission and the code.
You applied a code but were charged the full amount. Contact the gallery straight away with your confirmation email. It records what you actually paid, which is what settles the question.
Keep your confirmation emails. They are your record of the price you were charged.
Next steps
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