Who to Contact: the Gallery or Crafted Call

Crafted Call runs the website. Each gallery runs its own calls. Most questions about a call are the gallery's to answer, and they reach the right person fastest when you ask the gallery directly.

Ask the gallery about

• The call itself: its rules, eligibility, deadlines and what to submit.
• Entry fees, discounts and refunds for that call.
• When decisions go out, and why a piece was or wasn't accepted.
• Drop-off, pickup, framing, labels and the exhibition.
• Sales of your work in their show.

To reach them, open the submission under My Submissions and use Message Gallery, or go to Messages and choose the gallery. The gallery's team reads it and replies in the same conversation.

Ask Crafted Call about

• Signing in, passwords and verification codes.
• Images that won't upload, or a page that won't load.
• A payment that fails at checkout.
• Your account, your email address or your notification settings.

Use the form on the support page. You'll get a ticket number by email, and you can follow the ticket from your support requests.

Not sure?

Use Ask Frida, the site's assistant. It can point you to the right article or tell you who to ask.