Subprocessor List
Subprocessor List
Last Updated: August 14, 2026
Crafted Call engages the following sub-processors to help deliver the Service. All sub-processors are bound by data processing agreements consistent with our Data Processing Addendum and applicable data protection law.
We will provide 30 days' advance notice via email and on this page before adding or changing a sub-processor that processes Customer Personal Data.
Current Sub-processors
| Sub-processor | Purpose | Data Processed | Region | Website |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud compute, database (RDS PostgreSQL), object storage (S3), email delivery (SES), authentication (Cognito), CDN (CloudFront) | All customer data at rest and in transit | us-east-1 (United States) | aws.amazon.com |
| Stripe, Inc. | Payment processing, subscription billing, artist payouts | Payment card data (tokenized), payout banking details, transaction records | United States / European Union | stripe.com |
| Anthropic, PBC | Frida AI assistant (natural-language interface for platform navigation and data queries) and the organization-dashboard editorial line (the daily admin HUD summary) | Frida: the administrator's typed questions. Dashboard editorial line: organization-authored program titles, schedule dates and times, and banded (low-resolution) operational workload indicators. Dashboard prompts exclude artist and applicant records, submission content, messages, financial data, and free-form notes. | United States | anthropic.com |
| New Relic, Inc. | Application performance monitoring (APM), error tracking, uptime monitoring | Anonymized performance metrics and error traces — no personal data in traces by design | United States | newrelic.com |
| Discord, Inc. | Internal engineering alerting (error notifications to dev team) | Error messages may contain technical context — no customer PII | United States | discord.com |
| GitHub, Inc. | Source code hosting, container image registry (GHCR), CI/CD pipelines | Source code only — no customer data | United States | github.com |
| Synthflow AI | AI-powered phone call transcription and voice assistant features | Voice recordings and transcriptions (when customer uses phone features) | United States | synthflow.ai |
Data Transfer Mechanisms
Customer Personal Data stored in AWS us-east-1 (United States). Transfers of personal data from the European Economic Area (EEA) to the United States are made under the Standard Contractual Clauses (SCCs) adopted by the European Commission (Decision 2021/914).
A copy of applicable SCCs is available upon request at legal@craftedcall.com.
Change Notifications
We will notify Customers of new or modified sub-processors by:
- Posting an update to this page with the change date
- Sending an email notification to the billing contact on file
Customers who object to a new sub-processor may contact legal@craftedcall.com to discuss alternatives.
Contact
Questions about our sub-processors: legal@craftedcall.com
This is version 1.1 of the Subprocessor List, effective August 14, 2026. View version history.
Questions? Contact legal@craftedcall.com.