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Crafted Call

Buying Artwork

CollectorsUpdated Oct 15, 2026

Found a piece you want? This guide covers finding work that is for sale, buying from a link a gallery sent you, using your cart, checking out, and asking the gallery a question before you commit.

Finding artwork for sale

Browse a gallery's public pages:

  • Exhibition pages show the work in a particular show, with each piece marked for sale or not.
  • An artwork's own page gives you the full details, the price, and whether it is available.

A piece you can buy shows its price, an availability badge, and Add to Cart. A piece marked Sold or Not For Sale has no buy option, and a piece showing Price on request has not been publicly priced. In both cases you can still ask the gallery, which is often the better move anyway.

Buying from a purchase link

If a gallery emailed or messaged you a link for a specific piece, that link goes straight to checkout for that work.

  1. Open the link.
  2. Review the piece, the artist and the price. The page shows how long the link is valid for.
  3. Choose Continue to checkout, which shows the amount you will pay.
  4. Complete the payment.

A few things worth knowing:

  • The link is meant for you. It is not listed publicly and search engines do not index it.
  • It is valid for a limited time, but each time you open it a fresh payment session starts, so you will not be cut off partway through.
  • If the link has stopped working, ask the gallery for a new one.
  • If the piece has already sold, the page tells you. Contact the gallery if you think that is wrong.

Your cart

Add to Cart sets a piece aside. Your cart belongs to one gallery at a time, so you can gather several pieces from the same gallery and pay for them together.

Open the cart to review the items and your Order Summary, remove anything you have changed your mind about, then continue.

Prices are shown in the gallery's own currency, and that is what you are charged. Because one payment can only be in one currency, a cart cannot mix them. If it happens, the cart tells you and asks you to remove one set of items.

Using a discount code

If the gallery gave you a code, enter it in the Coupon Code field in your cart before you pay. The discount updates your total straight away. If it does not work, check the spelling, then ask the gallery whether it is still valid and applies to what you are buying.

Checking out

Payments are processed by Stripe. The gallery never sees your full card number.

  1. From your cart, choose Proceed to Checkout.
  2. Enter your email, which is where your receipt goes.
  3. Enter your card and billing details on the secure payment screen.
  4. Confirm.

You may be asked for a shipping address if the gallery ships, and for a delivery country when buying from a purchase link. If the piece is for collection, the gallery will follow up about arranging it.

After you pay

  • You get an order confirmation email at the address you entered.
  • The gallery is notified and will be in touch about collection or shipping.
  • The piece is marked sold, so nobody else can buy the same original.

Keep the confirmation email. It is your record of what you paid, for what, and to whom.

Asking a question first

For condition, framing, dimensions, shipping, or whether something you cannot see listed is available, use the gallery's inquiry option.

  1. Open the artwork.
  2. Choose Inquire About This Work. On a piece that has already sold you will see Ask About Similar Work instead, which starts the same conversation.
  3. Fill in your name, email, an optional phone number, and your message. A starting message about the piece is filled in for you, and you can replace it.
  4. Send it.

The gallery gets the inquiry and replies by email. This is the best way to start a conversation before buying, or instead of buying online.

FAQs

Is my payment secure? Yes. Payments go through Stripe over an encrypted connection. The gallery receives your order, not your card details.

Can I buy from two galleries at once? Your cart is tied to one gallery, so you check out with one at a time. Complete one purchase, then start the next.

I did not get a confirmation email. Check your spam folder first. If it is still missing, contact the gallery through their inquiry option.

Which currency am I charged in? The gallery's own. The price you see on the page is the amount that leaves your card.

My purchase link does not work. Links are time-limited. Ask the gallery for a fresh one.

Next steps

For more help, contact support at support@craftedcall.com.

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