Pricing Plans & Feature Limits

Crafted Call offers flexible pricing plans tailored to organizations of all sizes. Choose the plan that fits your needs now and upgrade as you grow.

Plan Tiers Overview

Free Plan

Perfect for testing Crafted Call or small galleries just starting out.

Price: Free forever

What's included:

• 1 active call or exhibition
• Up to 25 submissions
• Basic submission form
• 1 organization admin account
• Email support

Storage: 500 MB total

Best for: Testing the platform, small pilot programs, single-artist galleries

Starter Plan

Ideal for emerging galleries managing multiple calls and building an artist community.

Price: $29/month (or $290/year, save $58)

Everything in Free, plus:

• 3 active calls/exhibitions simultaneously
• 500 submissions per year
• Advanced submission forms (custom fields)
• Up to 3 admin accounts
• Commission tracking and payouts
• Email campaigns and artist communications
• Priority email support

Storage: 5 GB

Feature limits:

• Jurors: 5
• Membership tiers: 1
• Email recipients per campaign: 5,000

Best for: Growing galleries, multiple open calls, artist payout management

Growth Plan

For established galleries managing complex operations with multiple calls and revenue streams.

Price: $79/month (or $790/year, save $158)

Everything in Starter, plus:

• Unlimited active calls and exhibitions
• 2,000 submissions per year
• Jury management with ratings and notes
• Up to 10 admin accounts
• Coupons and discount codes
• Membership programs with tiered pricing
• Volunteer management basics
• Basic analytics and reporting
• Phone + email support

Storage: 25 GB

Feature limits:

• Jurors: 20
• Membership tiers: 5
• Volunteer opportunities: 10
• Email recipients per campaign: 25,000

Best for: Active galleries, jury-driven calls, multiple revenue streams, growing teams

Professional Plan

For larger organizations with sophisticated needs: multiple calls, jury management, volunteers, and rental spaces.

Price: $199/month (or $1,990/year, save $398)

Everything in Growth, plus:

• Unlimited everything
• Advanced jury tools (blind review, scoring workflows)
• Unlimited admin accounts
• Space rentals and lease management
• Full volunteer management (shifts, hours tracking)
• Advanced analytics (custom reports, exports)
• 1099 tax reporting
• API access for integrations
• Dedicated email support with 24-hour response

Storage: 100 GB

Feature limits:

• Jurors: Unlimited
• Membership tiers: Unlimited
• Volunteer opportunities: Unlimited
• Rental spaces: Unlimited
• Email recipients per campaign: 100,000

Best for: Large galleries, museums, multi-location organizations, complex operations

Premier Plan

White-label and maximum customization for the largest organizations.

Price: Custom pricing (contact sales)

Everything in Professional, plus:

• Custom branding and domain (white-label)
• Dedicated account manager
• Training and onboarding support
• Advanced integrations (custom API, webhooks)
• SSO (single sign-on) authentication
• Custom reporting and analytics
• Priority support (phone, email, Slack)
• 99.9% uptime SLA

Best for: Museums, major galleries, multi-location networks, enterprise requirements

Feature Limits Explained

Understanding feature limits helps you choose the right plan.

Calls & Exhibitions

Number of active calls (open for submissions) or exhibitions simultaneously.

• Free: 1
• Starter: 3
• Growth+: Unlimited

Example: You can have 3 open calls during the application period, then close them and open 3 new ones. No limit on total created, only active at once.

Submissions

Maximum submissions your organization can receive in a year.

• Free: 25
• Starter: 500
• Growth: 2,000
• Professional+: Unlimited

Exceeded your limit? Upgrade and you gain access immediately.

Admin Accounts

Number of people on your team who can manage the platform.

• Free: 1
• Starter: 3
• Growth: 10
• Professional+: Unlimited

Each admin gets a login and can manage calls, submissions, payments, and team settings (depending on their role).

Jurors

Number of people who can review and rate submissions.

• Free: 1
• Starter: 5
• Growth: 20
• Professional+: Unlimited

Jurors view submissions, score them, and provide feedback. More jurors = faster review process for larger calls.

Membership Tiers

Number of different membership levels you can offer.

• Starter: 1 (e.g., only "Supporter")
• Growth: 5 (e.g., Supporter, Patron, Premier, plus 2 custom)
• Professional+: Unlimited

Each tier has different pricing and benefits (discounts, perks, access).

Storage

Total GB of file storage for images, PDFs, and documents.

• Free: 500 MB (0.5 GB)
• Starter: 5 GB
• Growth: 25 GB
• Professional: 100 GB
• Premier: Custom

Example: A 5 MB artwork image uses 5 MB of storage. A 500-submission call with 3 images each uses ~7.5 GB.

Tip: Full-quality images are recommended for galleries. Budget 5–10 MB per submission (multiple images).

Upgrading Your Plan

Upgrading is simple and takes effect immediately.

To upgrade:

1. Go to Settings > Billing
2. Click Upgrade Plan
3. Select the new plan
4. Review the price difference
5. Choose billing cycle (monthly or annual)
6. Click Confirm Upgrade

Prorating:

If you upgrade mid-month, the system prorates:

• New monthly fee: Adjusted for remaining days
• Credit applied: Any overpayment for the old plan
• Total billed: Difference only

Example: Upgrade from Starter ($29/month) to Growth ($79/month) on the 15th:

• Days remaining in month: ~15
• Upgrade cost: ~$25
• That amount is charged immediately; next full billing cycle resumes on schedule

Downgrading Your Plan

Downgrading is allowed but review the feature impact.

To downgrade:

1. Go to Settings > Billing
2. Click Change Plan
3. Select the lower plan
4. Review warning: "This plan limits features. See what you'll lose."
5. Click Confirm Downgrade

Important notes:

• Downgrade takes effect at the end of your current billing cycle (not immediately)
• If you exceed limits, you'll be notified 30 days before the change
• Unused features are disabled but your data is preserved
• Example: Downgrade from Professional (unlimited calls) to Growth (unlimited calls) = no problem. Downgrade to Starter (3 calls) with 8 open calls = must close 5 calls first

Plan carefully to avoid data loss or disruption.

Annual vs. Monthly Billing

Save money with annual billing.

Plan	Monthly	Annual	Annual Savings
Starter	$29/mo ($348/yr)	$290/yr	$58 (17%)
Growth	$79/mo ($948/yr)	$790/yr	$158 (17%)
Professional	$199/mo ($2,388/yr)	$1,990/yr	$398 (17%)

Annual plans auto-renew yearly. Monthly plans auto-renew monthly.

Change billing cycle in Settings > Billing > Change Plan.

Trial Periods

All plans above Free offer a 14-day free trial.

How trials work:

1. Sign up for Starter, Growth, or Professional
2. Full access for 14 days with no credit card required
3. On day 14, you're asked to add payment info or stay on Free plan
4. If you add payment info, paid plan begins
5. If you don't, you're downgraded to Free

No hidden charges; trial is truly free and no credit card needed to start.

Payment & Billing

Your plan renews automatically on the same date each month or year.

Manage billing:

1. Go to Settings > Billing

2. View:

   • Current plan and price
   • Renewal date
   • Payment method (credit card, ACH)
   • Billing history (all invoices)

3. Actions:

   • Update payment method
   • Download invoices
   • View renewal date

Invoices are sent to your organization email 7 days before renewal.

Payment methods accepted:

• Credit/debit card (Visa, Mastercard, American Express)
• ACH bank transfer (US only)
• Check or wire transfer (for Premier plans)

Common Scenarios

Scenario 1: Small Gallery Starting Out

• Start with: Starter Plan ($29/month)
• Why: 3 calls, 500 submissions, 3 admin accounts perfect for growing team
• When to upgrade: After 2–3 years or when you exceed submission limits

Scenario 2: Established Gallery with Multiple Programs

• Start with: Growth Plan ($79/month)
• Why: Unlimited calls, jury management, volunteers, analytics
• When to upgrade: When you need white-label or custom integrations (Professional/Premier)

Scenario 3: Large Museum or Network

• Start with: Professional or Premier Plan
• Why: Unlimited features, dedicated support, API access
• Custom pricing: Contact our sales team

Troubleshooting

I'm near my submission limit. What happens?

• You'll receive a warning at 80% of your limit
• At 100%, no new submissions can be created
• Upgrade immediately to continue accepting submissions
• After upgrade, you gain additional allocation

Can I change my billing cycle mid-year?

• Yes. Change anytime in Settings > Billing > Change Plan
• The new cycle begins on your next renewal date
• No penalty for switching

What if I downgrade and lose features?

• Features are disabled at end of billing cycle
• Data is preserved (can be re-enabled by upgrading)
• Example: Downgrade from Growth to Starter, lose jurors
• If you upgrade back to Growth within 90 days, juror data is restored

How do I cancel my subscription?

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Confirm (you'll lose paid features at end of cycle)
4. Plan downgrades to Free

No penalty; you can resubscribe anytime.

What's included in phone support?

• Professional plan: Email only
• Premier plan: 24-hour phone support during business hours
• For urgent issues, email support is fastest

For billing questions, contact billing@craftedcall.com. For feature questions, contact support@craftedcall.com.